Privacy policy

Who we are

Our website address is: https://www.haveaheart.org.za.

What personal data we collect and why we collect it

Donations

We collect information about you during the donation process on our website. This information may include, but is not limited to, your name, address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your donations.

Handling this data allows us to:

– Send you important account/donation/service information.
– Respond to your queries, refund requests or complaints.
– Process payments and prevent fraudulent transactions. We do this on the basis of our legitimate organizational interests.
– Set up and administer your account, provide technical and donor support, and to verify your identity.

Additionally, we may also collect the following information:

– Your donor comments if you choose to leave them on our website.
– Cookies which are essential to keep track of your donation history whilst your session is active. This allows you to access your donation receipt without being a registered, logged in user.
– Account email/password to allow access to your account, if you have one.
– If you choose to create an account with us, your name, address, email and phone number, which will be used to populate the donation form for future donations.

Forms

We collect information about you through various forms on this website, for example volunteer and foster application forms. This information may include, but is not limited to, your name, address, phone number, identity number, credit card/payment details and any other details that might be requested from you for the purpose of processing your donations.

Handling this data allows us to:

– Send you important account/volunteer/foster/service information.

– Assess your applications.

– Respond to your queries, refund requests or complaints.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://policies.google.com/privacy.

Shop

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

-Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

-Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

-Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

Payments

We accept payments through PayPal, SnapScan and PayFast. When processing payments, some of your data will be passed to our payment providers, including information required to process or support the payment, such as the purchase total and billing information.

Please see the following for more details:

PayPal Privacy Policy

– SnapScan Privacy Policy 

PayFast Privacy Policy.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

– Send you information about your account and order

– Respond to your requests, including refunds and complaints

– Process payments and prevent fraud

– Set up your account for our store

– Comply with any legal obligations we have, such as calculating taxes

– Improve our store offerings

– Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for five years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

– Order information like what was purchased, when it was purchased and where it should be sent, and

– Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you

Who we share your data with

We share information with third parties who help us provide our orders and store services to you; for example, our payment and delivery partners.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

Have a Heart Equine Sanctuary

Email: info@haveaheart.org.za
Address: Bokdam Plaas, Bonnievale, South Africa 6730

Additional information

Have a Heart Equine Sanctuary shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

What automated decision making and/or profiling we do with user data

As a responsible company, we do not use automatic decision-making or profiling.